Role Description:
We are seeking a full-time Customer Support Representative to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.
Key Responsibilities:
Troubleshoot and resolve technical issues for eVanik users.
Handle customer inquiries and concerns promptly and effectively.
Ensure customer satisfaction through excellent service and support.
Manage and oversee subscription renewals, ensuring continuity of service for users.
Communicate clearly and effectively with customers to understand and address their needs.
Provide training to the new users on service functionalities.
Collaborate with other departments to improve the product and customer experience.
Job Type: Full-time
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
