TCS is hiring for Shipping Agent Doer role.
Shift-Rotational 24/7
Education- Minimum 15 years of regular, full-time education (10 + 2 +
Job Responsibility-
• Deliver Superior Customer Experience
- Ensure each document is handled within the agreed timeline
- Ensure each document is handled with care with zero defects and achieves the require quality level
- Meet vessel cut off’s and other deadlines
- Understand the processes by country/Account and deliver expectations
- To meet and exceed Productivity targets.
- Correspondence with customers for any queries, clarifications and amendments
- Providing accurate, detailed and complete information “the first time and every time”
- Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers
- To be able to identify gaps and work with team leader to improve processes and enable efficiency gains Meets/Exceed Customer Satisfaction Survey Targets
- Flexible to work in shifts
