Customer Success Executive
Company: Dhyan Chess Academy
Location: Ahmedabad (Work from Office)
Experience: Minimum 6 months in Customer Success, Customer Support, Client Relationship, Parent Relationship, or a similar role
Employment Type: Full-Time
About Us
Dhyan Chess Academy is one of India's leading online chess academies for children, trusted by thousands of families across the globe. Our mission is to provide an exceptional learning experience while building lasting relationships with every parent and student.
We are looking for a Customer Success Executive who genuinely enjoys interacting with people, solving problems, and ensuring every family has a positive experience with our academy.
Key Responsibilities
- Build and maintain strong relationships with parents and students.
- Conduct regular follow-up calls to ensure customer satisfaction.
- Resolve parent concerns in a calm, professional, and empathetic manner.
- Coordinate with trainers to ensure a seamless learning experience.
- Track student attendance and proactively reconnect with inactive students.
- Improve student retention through timely communication and relationship management.
- Handle renewals and guide parents throughout their learning journey.
- Maintain accurate records of conversations and follow-ups.
- Work closely with internal teams to enhance the overall customer experience.
Requirements
- Minimum 6 months of experience in Customer Success, Customer Support, Client Relations, Parent Relations, or a similar customer-facing role.
- Excellent written and spoken English is mandatory.
- Calm, composed, patient, and empathetic personality.
- Strong communication and interpersonal skills.
- Good problem-solving and conflict-resolution abilities.
- Comfortable speaking with parents over phone calls and WhatsApp.
- Basic computer skills and the ability to learn new software quickly.
- Positive attitude and willingness to take ownership.
We Are Looking For Someone Who
- Enjoys building relationships rather than just answering queries.
- Can remain calm and professional in challenging situations.
- Is organized and follows up consistently.
- Takes initiative and genuinely cares about customer satisfaction.
- Wants to grow with a fast-growing education company.
Important Information
- This is a Work from Office position based in Ahmedabad.
- A mandatory 15-month Service Agreement (Bond) is applicable for this role. Please apply only if you are comfortable with this commitment.
If you have excellent communication skills, enjoy helping people, and want to build a long-term career in customer success, we'd love to hear from you.
Pay: ₹18,000.00 - ₹22,000.00 per month
Benefits:
Ability to commute/relocate:
- Prahlad Nagar, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Client Relations: 1 year (Preferred)
Language:
Work Location: In person
