Job Title: Branch Manager – Viswa Service Apartment, Madurai
About Us
Viswa Service Apartment is a professionally managed accommodation provider in Madurai, offering comfortable and affordable serviced apartments for families, business travelers, tourists, and group guests. We are seeking an experienced and responsible Branch Manager to oversee the complete day-to-day operations of our property and ensure excellent guest satisfaction.
Position: Branch Manager
Location: Madurai, Tamil Nadu
Employment Type: Full-Time
Key ResponsibilitiesOperations Management
- Manage the overall day-to-day operations of the service apartment.
- Ensure smooth check-in and check-out processes.
- Maintain high standards of cleanliness, housekeeping, maintenance, and guest services.
- Monitor room occupancy, availability, and booking schedules.
Guest Relations
- Handle guest inquiries, reservations, and complaints professionally.
- Ensure exceptional guest experience and customer satisfaction.
- Respond promptly to guest feedback and online reviews.
Staff Management
- Supervise housekeeping, maintenance, security, and support staff.
- Prepare staff schedules and monitor attendance.
- Train and guide employees to maintain service standards.
Revenue & Sales
- Maximize occupancy and revenue through effective pricing and inventory management.
- Coordinate with online travel agencies (OTA) such as Airbnb, Booking.com, MakeMyTrip, Agoda, etc.
- Promote direct bookings and corporate business opportunities.
Financial Management
- Manage daily collections, expenses, and cash flow.
- Maintain accurate financial records and operational reports.
- Control operational costs and improve profitability.
Property Maintenance
- Ensure the property is well-maintained at all times.
- Coordinate repairs, preventive maintenance, and vendor management.
- Monitor utility consumption and operational efficiency.
Compliance & Administration
- Ensure compliance with local regulations and statutory requirements.
- Maintain guest records and operational documentation.
- Implement company policies and procedures.
Qualifications
- Bachelor's Degree in Hotel Management, Business Administration, Hospitality, or related field preferred.
- Minimum 3–5 years of experience in hospitality, hotel, service apartment, or property management.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Knowledge of online booking platforms and property management systems.
- Proficiency in MS Office and basic accounting practices.
Desired Skills
- Leadership and decision-making ability.
- Problem-solving and conflict resolution.
- Revenue management and sales orientation.
- Strong organizational and multitasking skills.
- Ability to work independently and take ownership of operations.
Compensation
- Salary: Negotiable based on experience and qualifications.
- Performance-based incentives may be offered.
Pay: From ₹35,000.00 per month
Work Location: In person
