JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Facility Soft Services ExecutivePosition OverviewThe Facility Soft Services Executive is responsible for overseeing and managing the delivery of soft services within assigned facilities. This role ensures high-quality service delivery, vendor management, compliance with service level agreements, and client satisfaction across all soft services operations.
Key ResponsibilitiesService Delivery Management
Oversee day-to-day delivery of soft services including housekeeping, pest control, landscaping, waste management, security, reception services, and other non-technical facility services. Monitor service quality through regular inspections and audits to ensure adherence to established standards and client expectations. Coordinate with service providers to address service gaps and implement corrective actions promptly.
Vendor and Contract Management
Manage relationships with soft services vendors and contractors, ensuring contractual obligations are met. Conduct regular vendor performance reviews and maintain scorecards to track service delivery metrics. Negotiate service level agreements and support contract renewal processes. Ensure vendors comply with health, safety, and environmental regulations.
Client Relationship Management
Serve as the primary point of contact for clients regarding soft services matters. Conduct regular client meetings to review service performance and gather feedback. Address client concerns and escalations in a timely and professional manner. Develop and maintain strong relationships to ensure client satisfaction and retention.
Budget and Cost Management
Assist in preparing and managing soft services budgets for assigned facilities. Monitor expenses and identify opportunities for cost optimization without compromising service quality. Review and approve invoices, ensuring accuracy and compliance with contracted rates. Prepare regular financial reports on soft services expenditures.
Compliance and Quality Assurance
Ensure all soft services operations comply with relevant regulations, policies, and industry standards. Maintain documentation including service schedules, inspection reports, incident logs, and compliance certificates. Implement quality assurance programs and continuous improvement initiatives. Coordinate health and safety audits related to soft services activities.
Team Coordination and Development
Supervise and coordinate soft services staff and contract personnel. Provide guidance, training, and support to ensure team members understand their responsibilities. Foster a culture of accountability, excellence, and continuous learning.
Reporting and Documentation
Prepare regular reports on service delivery performance, incidents, and key metrics for management review. Maintain accurate records of all soft services activities, contracts, and communications. Utilize facility management systems to track work orders, schedules, and service history.
Required QualificationsEducation: Bachelor's degree in Facility Management, Business Administration, Engineering, or related field.
Experience: Minimum 3-5 years of experience in facility management with focus on soft services operations. Experience managing multiple vendors and service contracts. Proven track record in client-facing roles within the facility management or property services industry.
Technical Skills: Strong understanding of soft services including housekeeping, security, landscaping, and waste management operations. Proficiency in facility management software and Microsoft Office Suite. Knowledge of health, safety, and environmental regulations applicable to facility operations.
Competencies: Excellent communication and interpersonal skills with ability to build relationships at all levels. Strong organizational and time management abilities. Problem-solving mindset with ability to handle multiple priorities. Attention to detail and commitment to quality service delivery. Budget management and cost control capabilities. Client service orientation with focus on satisfaction and continuous improvement.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
