Front Office Executive – Job Description
Job Title: Front Office Executive
Department: Administration / Front Office
Reports To: Office Manager / Administrative Manager
Job Summary
A Front Office Executive is responsible for managing the reception area, welcoming visitors, handling inquiries, coordinating communication, and providing administrative support to ensure smooth day-to-day office operations.
Key Responsibilities
- Greet and assist visitors, clients, and guests professionally.
- Manage incoming and outgoing phone calls, emails, and correspondence.
- Maintain visitor records and issue visitor passes when required.
- Schedule appointments, meetings, and conference room bookings.
- Handle incoming and outgoing mail, courier services, and deliveries.
- Maintain front desk cleanliness and organization.
- Provide basic information about the company, products, or services.
- Coordinate with different departments to address visitor and employee requests.
- Manage office supplies and place orders when necessary.
- Maintain records, files, and databases accurately.
- Assist with administrative and clerical tasks as assigned.
- Handle customer complaints and direct them to the appropriate department.
Required Qualifications
- Bachelor's degree or diploma in Business Administration, Hospitality, or a related field.
- Proven experience as a Front Office Executive, Receptionist, or similar role (preferred).
- Proficiency in MS Office (Word, Excel, Outlook).
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Professional appearance and customer-service orientation.
Key Skills
- Communication skills
- Customer service skills
- Time management
- Problem-solving abilities
- Interpersonal skills
- Attention to detail
- Computer proficiency
- Professional etiquette
Working Conditions
- Office-based environment.
- Standard working hours with occasional flexibility as required.
- Frequent interaction with customers, visitors, and employees.
Salary Range (Typical)
Salary varies by location, industry, and experience level.
Example: Entry-level Front Office Executives often earn between ₹15,000–₹30,000 per month in many regions of India, while experienced professionals may earn more.
Performance Indicators
- Visitor satisfaction levels
- Call handling efficiency
- Accuracy of records and documentation
- Professionalism and customer service quality
- Timely completion of administrative tasks
Pay: ₹25,000.85 - ₹30,000.83 per month
Benefits:
- Commuter assistance
- Flexible schedule
- Food provided
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Delhi: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Hospitality: 3 years (Required)
Language:
- English, Hindi (Required)
Work Location: In person
