The Guest Relationship Executive (GRE) is the first point of contact for customers entering the showroom. This role is responsible for creating a warm, professional, and memorable first impression by welcoming guests, understanding their needs, and ensuring a seamless customer experience throughout their visit.
Key Responsibilities:
1. Customer Welcome & Assistance
Greet and welcome customers with a pleasant and positive attitude.
Maintain eye contact, smile, and ensure customers feel valued.
Understand customer requirements and direct them to the appropriate sales executive or department.
Manage customer flow efficiently, especially during peak hours.
2. Customer Experience Management
Ensure a premium and personalized experience for all walk-in customers.
Offer refreshments (if applicable) and ensure customer comfort.
Assist in managing waiting time and keep customers engaged.
Handle basic customer queries politely and professionally.
3. Coordination with Sales Team
Communicate customer preferences to the sales team for better service.
Ensure smooth handover of customers to sales executives.
Support the sales team during high footfall.
4. Queue & Appointment Management
Maintain visitor logs.
Inform customers about waiting time and ensure transparency.
5. Complaint Handling (First-Level)
Listen to customer concerns calmly and escalate issues to the concerned authority.
Ensure customers feel heard and respected at all times.
6. Showroom Ambience & Presentation
Ensure front office area is clean, organized, and presentable at all times.
Monitor and maintain display hygiene and overall showroom atmosphere.
7. Customer Data Collection
Collect basic customer details where required (walk-ins, inquiries, feedback).
Ensure data is recorded accurately for CRM or follow-up purposes.
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
