Head – Premium Retail Experience & Hospitality
Company: Handful of Health Pvt. Ltd.
Brand: Carnival Luxury Nuts & Dryfruits
Location: Navi Mumbai
Experience: 12–18 Years
Reporting To: CEO
Role: Leadership / Business Ownership
About Carnival
Carnival is an emerging premium nuts, dates, dryfruits and gifting brand focused on creating a differentiated retail experience built around premium quality, discovery, indulgence and memorable customer experiences.
We are building premium stores, kiosks, shop-in-shop formats and experiential retail counters, and are looking for a leader to shape and scale this business.
The Opportunity
We are looking for a Head – Premium Retail Experience & Hospitality who can take complete ownership of Carnival’s premium retail business and create a retail experience that customers want to visit, experience, buy from and gift.
This is a high-impact leadership role combining Retail, Hospitality, Customer Experience, People, Visual Merchandising and Business Performance.
Key Responsibilities
- Own the end-to-end premium retail experience across stores, kiosks and retail counters.
- Drive revenue, profitability, same-store growth, conversion and average basket value.
- Build and maintain Carnival’s premium store experience, visual merchandising and brand standards.
- Design the complete customer journey, including service, product recommendation, sampling, storytelling, gifting and checkout experience.
- Build, train and coach frontline teams to deliver premium hospitality and selling standards.
- Partner with Category and Marketing teams on assortment, gifting, product launches, festivals and in-store activations.
- Ensure consistent execution of campaigns, VM, grooming, service and customer experience across locations.
- Lead new store/kiosk openings and ensure complete experience readiness.
- Continuously identify and test new ideas in product discovery, gifting, sampling and customer experience.
- Develop a scalable premium retail playbook to support future expansion across India.
What We’re Looking For
- 12–18 years of experience in premium/luxury retail, hospitality, high-end F&B, lifestyle retail, experiential retail or premium food retail.
- Strong experience managing multiple outlets, formats and frontline teams.
- Proven commercial understanding of revenue, margins, productivity and retail performance.
- Strong eye for aesthetics, visual merchandising and premium brand presentation.
- Excellent understanding of customer experience and hospitality standards.
- Strong people leadership, execution and problem-solving skills.
- A hands-on, entrepreneurial mindset with the ability to move from strategy to store-level execution.
Why This Role?
This is an opportunity to build a premium retail format from the ground up and play a key role in shaping Carnival’s customer experience and growth journey.
If you are passionate about premium retail, hospitality, brands and building exceptional customer experiences—we would love to hear from you.
Interested candidates can share their CV at [email protected]
Pay: ₹70,000.00 - ₹100,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Paid time off
- Provident Fund
Work Location: In person
