Job Description: Trainee Client Success
Location: Work From HomeEmployment Type: Training + Paid Internship (with full-time opportunity)
About Us
HappiMynd is a PHYGITAL mental health and emotional wellbeing platform committed to empowering individuals to proactively manage their mental health journey. We leverage technology, psychological research and evidence-based frameworks to make emotional wellness accessible, actionable and transformative.
Through our comprehensive PHYGITAL ecosystem, we provide:
- Therapy and counselling support
- Psychoeducational learning modules
- An Emotional Wellness Helpline
Our client level work focuses on early identification of psychological concerns, accessible self-help tools, and structured therapeutic interventions, with an emphasis on evidence-based and scalable solutions. At HappiMynd, we believe that no individual should have to face emotional distress or life challenges alone.
Learn more:
Role Overview
As a Trainee Client Success, you will be part of the frontline operations team, responsible for managing user interactions, ensuring a smooth onboarding experience, and supporting clients throughout their journey with HappiMynd services.
This role is ideal for individuals interested in client handling, operations, and customer experience within the mental health ecosystem.
Key Responsibilities
- Act as the first point of contact for users onboarding onto the platform
- Conduct onboarding calls to guide users through services and offerings
- Assist users in understanding and navigating available mental wellness solutions
- Coordinate scheduling of sessions, assessments, and follow-ups
- Ensure timely resolution of user queries and concerns
- Maintain regular follow-ups to improve engagement and retention
- Undertake any additional responsibilities as per business requirements
Eligibility Criteria
Education:
- Pursuing or recently completed:
- BBA (Any Specialization)
- B.Com (Any Specialization)
- B.Sc (Any Specialization)
- MBA (Any Specialization)
Preferred Interests:
- Client Success
- Customer Experience
- Customer Support
- Relationship Management
Skills Required:
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship-building abilities.
- Good organizational and coordination skills.
- Ability to multitask and manage time effectively.
- Empathy and sensitivity while interacting with users in a mental health context.
- Proactive attitude and willingness to learn.
What You Will Gain
- Hands-on experience in Client Success and Customer Experience.
- Exposure to the mental health and wellness industry.
- Training in client handling, communication, and service delivery.
- Opportunity to work in a fast-paced, impact-driven startup environment.
- Internship Completion Certificate.
- Potential Full-Time Opportunity based on performance.
Work Details
- Engagement Type: Part-Time / Full-Time Internship
- Work Mode: Remote (Work From Home)
Compensation
- Stipend-based (details shared during the selection process)
Career Path
As a Trainee - Client Relationship, you will follow a structured growth path within the organization. Performance reviews are conducted every 6 months, forming the basis for increased responsibilities and role progression.
Based on your performance and consistency, you may transition into a full-time employee role within 12 months, as per organizational requirements.
If you are someone who enjoys working with people, solving problems, and creating meaningful user experiences, this role offers an excellent opportunity to learn, grow, and make an impact.
Pay: Up to ₹5,000.00 per month
Benefits:
- Flexible schedule
- Work from home
Work Location: Remote
