Job brief
We are looking for a pleasant Customer Support Executive to answer the toll-free calls, undertake all the customer calls relating to service of our company products. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.
Customer initial service related problems of our products, solving the minor problems, solving capacity, coordinating with the concerned technicians.
Responsibilities
- Answer questions and address complaints
- Answer all incoming calls and redirect them or keep messages
- Receive letters, packages etc. and distribute them
- Prepare outgoing mail by drafting correspondence, securing parcels etc.
- Check, sort and forward emails
- Keep updated records and files
Requirements and skills
- Preferably females candidates
- Proven experience as front desk representative, agent or relevant position
- Proficient in English, Hindi & Telugu(oral and written)
- Excellent knowledge of MS Office (especially Excel and Word)
- Strong communication and people skills
- Good organizational and multi-tasking abilities
- Problem-solving skills
- Customer service orientation
- Any Graduate/ Inter , additional qualifications will be a plus.
Job Type: Full-time
Pay: ₹15,000.00 - ₹19,000.00 per month
Benefits:
Experience:
- total work: 2 years (Preferred)
Work Location: In person
