Role Overview
As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling.
Key Responsibilities
Lead Engagement & Conversion
Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.
Upsell & Cross-Sell
Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.
Product Mastery
Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.
Pipeline Management
Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.
Customer Experience
Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.
Market Feedback Loop
Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.
Key Performance Indicators (KPIs)
● Daily Call Activity: Minimum 80–100 connected calls (new + follow-ups). Lead Conversion Rate: 15–20% of qualified leads converted to paying customers.
● Monthly Revenue Target: Achievement of assigned sales quota through enrollments.
● Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage.
● Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles.
● Customer Satisfaction: Positive feedback scores from parents post-enrollment.
Must-Have Qualifications
● Fluent English & Hindi; clear, engaging phone presence.
● Candidate should have graduate pass out form any field
● 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
● Proven record of hitting monthly revenue / conversion targets.
● Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm).
● Proficient with CRMs, spreadsheets, and virtual meeting tools.
● High empathy, consultative mindset, and strong objection-handling skills.
Experience in the EdTech sector is a significant plus.
Pay: ₹50,000.00 - ₹65,000.00 per month
Work Location: In person
