Service Centre In-charge / Operations Manager / Branch Operations Manager (as applicable)
About DHL Blue Dart Express India:
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
The Outbound Shift In-charge is responsible for leading all outbound operational activities within the assigned Service Centre, ensuring timely processing, sorting, loading and dispatch of customer shipments while meeting Blue Dart's operational service commitments and network cut-off timelines.
The role provides frontline leadership to Ops Staff, Senior Ops Staff, Territory Service Representatives (TSRs) and Senior Territory Service Representatives (Senior TSRs) deployed during the shift, ensuring efficient manpower deployment, dispatch readiness, shipment accuracy, productivity, safety and operational compliance. The incumbent plays a critical role in ensuring seamless outbound operations, maintaining operational governance and enabling timely connectivity across Blue Dart's network.
To lead and manage outbound shift operations by ensuring timely processing, sorting, loading and dispatch of shipments while driving operational productivity, service quality, workforce effectiveness, safety, compliance and adherence to Blue Dart's Standard Operating Procedures.
Key Roles & Responsibilities:
Outbound Operations Management
- Lead and supervise all outbound operational activities during the assigned shift.
- Ensure timely processing, sorting, bagging, loading and dispatch of outbound shipments.
- Monitor vehicle loading and dispatch activities to ensure adherence to scheduled departure timelines.
- Coordinate with inbound operations to ensure smooth transition of shipments for onward dispatch.
- Ensure all outbound shipments are processed within defined service commitments and network cut-off timelines.
Shipment Processing & Dispatch Quality
- Ensure accurate shipment scanning, bagging, tagging, routing and manifest closure before dispatch.
- Monitor shipment loading accuracy to eliminate dispatch errors and mis-routing.
- Ensure dispatch documentation and manifests are completed accurately and within operational timelines.
- Minimize dispatch delays, shipment exceptions and operational errors through proactive monitoring.
- Ensure operational readiness during peak business periods and contingency situations.
People Leadership & Shift Management
- Plan and deploy manpower effectively across outbound operational workstations.
- Lead, coach and support Ops Staff, Senior Ops Staff, TSRs and Senior TSRs during the assigned shift.
- Conduct daily shift briefings covering safety, productivity, dispatch priorities and operational expectations.
- Monitor attendance, punctuality, workforce deployment and operational discipline.
- Provide on-the-job coaching to improve productivity, operational capability and service quality.
- Foster teamwork, collaboration and a high-performance operational culture.
Safety, Compliance & Operational Discipline
- Ensure strict adherence to Blue Dart Standard Operating Procedures (SOPs), operational guidelines and safety standards.
- Promote a culture of operational discipline, safety and accountability across the shift.
- Ensure team members wear the prescribed uniform, identity card and personal protective equipment, wherever applicable.
- Maintain high standards of housekeeping, workplace organization and operational readiness.
- Promote integrity, ethical conduct and zero tolerance towards fraud, policy violations and operational malpractice.
- Ensure compliance with statutory, regulatory and company requirements.
Operational Governance & Productivity
- Monitor outbound productivity and dispatch performance against defined operational targets.
- Review operational dashboards, reports and shift performance metrics to identify improvement opportunities.
- Ensure timely completion of operational documentation, system updates and dispatch records.
- Conduct effective shift handovers, highlighting pending dispatches, operational issues and service priorities.
- Escalate operational risks, dispatch delays and resource constraints to the reporting manager promptly.
- Support continuous improvement initiatives to enhance operational productivity, dispatch accuracy and service reliability.
Stakeholder Collaboration
- Coordinate closely with the Inbound Shift In-charge to ensure seamless movement of shipments across operational stages.
- Work collaboratively with Customer Service, Fleet, Security, Network Operations and other support functions.
- Coordinate vehicle readiness and dispatch schedules with transport and network teams.
- Support implementation of operational initiatives, process improvements and business priorities.
- Build effective working relationships across teams to ensure smooth operational execution.
Qualifications & Experience:
Education:
- Graduate in any discipline
OR
- 10+2 (Higher Secondary) with a 3-year Diploma from a recognized institution.
Experience:
- 2–4 years of relevant experience in courier, express logistics, warehousing, distribution or supply chain operations.
- Experience in leading frontline operational teams and coordinating shift operations.
- Exposure to outbound operations, shipment processing, dispatch planning, loading, routing and service centre operations.
- Experience working with operational systems, handheld scanners and productivity reporting will be an advantage.
Technical Skills:
- Outbound Operations Management
- Dispatch Planning & Shipment Routing
- Shipment Processing & Manifest Management
- Workforce Planning & Shift Management
- Productivity & Resource Utilization
- Operational Reporting & MIS
- Basic Computer Skills
- Barcode Scanner & Operational System Usage
- Safety & Operational Compliance
Key Competencies:
- Operational Leadership
- Team Leadership & Coaching
- Planning & Organising
- Decision Making
- Customer Focus
- Accountability
- Problem Solving
- Communication Skills
- Teamwork & Collaboration
- Integrity & Ethical Conduct
- Operational Discipline
- Safety Leadership
- Professional Grooming & Personal Conduct
- Regularity & Punctuality
- Continuous Learning Mindset
Key Performance Indicators:
On-Time Dispatch • Dispatch SLA • Shipment Processing Productivity
Manifest Accuracy • Scanning Compliance • Zero Mis-routing • Dispatch Accuracy
Productivity & Workforce Management
Manpower Utilization • Shift Productivity • Attendance & Workforce Discipline
SOP Compliance • Safety Compliance • Housekeeping Standards • Uniform Compliance • Zero Safety Incidents
Shift Reporting Accuracy • Effective Shift Handover • Timely Escalation of Operational Issues
Coaching & Development • Team Engagement • Teamwork & Collaboration
Timely Resolution of Operational Exceptions Impacting Service Commitments
Participation in Process Improvements • Productivity, Quality & Dispatch Efficiency Enhancement Initiatives
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:
- Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.
Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].
