Job Requirements
Reporting to Manager – Customer Service (Jewellery)
1. Scope of the role
Drive Customer service deliverables across the
jewelry network of (city) territory / region and
expanding service access in line with all
boutique’s (product sales coverage)
2.Job Profile Servicing of after sales products – ensuring
repair / modification quality, on time service,
lead time reduction, cost reduction
Responsible for regional stores service TAT,
Quality, Revenue and initiatives
Ensure Vendor lead time, Payment and on time
material reconciliation
Co-ordination with internal supply departments
such as commercial systems, technical services
in day-to- day execution and improvement areas
Analyzing & providing feedback to mfg on
factory defects for preventive action
Managing day-to-day RSC operations and
inventory management
Implementation of lean principles in service
cells
3.Key Deliverables
On time customer service and quality of product
/ qty serviced
Service access in line with all boutiques
(product sales coverage)
SLA alignment
4. Right Person Any Graduate /Diploma with 3-5 years
experience in jewellery industry, preferably in
Studded Jewellery manufacturing / Inspection
areas. Certification / experience in gemology
will be added advantage
System knowledge and presentation skills
Passion for Customer service
Good communication skill with proficiency in
Hindi , English & Regional language
