Location: - Kochi, Head Office
Role: - Leads
Employment type: - Full-time
Work Shift: - General and Afternoon (8:00 AM to 10:00 PM). Number of working days: - 6 days (week off based on allocated shift)
Roles and responsibilities
- Handle inbound and outbound calls from multiple sources and address basic customer queries effectively.
- Identify and qualify potential leads through calls, emails, and other communication channels.
- Assist customers in selecting suitable products or services based on their requirements and budget.
- Direct queries to relevant departments for advanced resolution and ensure timely follow-up.
- Assign qualified leads to appropriate branches or departments for further processing.
- Create and manage client WhatsApp groups, providing timely updates and ensuring seamless communication until project completion.
- Conduct customer satisfaction surveys to gather feedback and identify opportunities for service enhancement.
- Handle customer concerns and complaints promptly and professionally, ensuring effective resolution.
- Manage email and social media communications for updates, offers, and announcements.
- Build and maintain strong client relationships, ensuring a positive experience across all touchpoints.
- Prepare reports and summaries based on customer satisfaction data to support team performance improvement.
- Schedule appointments and follow-ups according to client and customer availability.
- Ensure a professional, smooth, and shareable customer experience that reflects the company’s brand values.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
