JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
F&B Manager
Location: Gurgaon
Work Mode - 6 days in Office
Position Summary
The F&B Manager will be responsible for overseeing end-to-end food and beverage operations across the client's corporate campus, ensuring exceptional dining experiences, operational excellence, food safety compliance, vendor management, budget adherence, and stakeholder satisfaction. The role requires managing multiple cafeterias, pantry services, catering events, and driving innovation in workplace dining for a large IT client environment.
Key Responsibilities
F&B Operations ManagementManage day-to-day food service operations across cafeterias, food courts, executive dining, and pantry services.
Ensure seamless delivery of breakfast, lunch, dinner, vending, and refreshment services.
Monitor food quality, presentation, hygiene, and service standards.
Conduct regular site inspections and audits to ensure operational excellence.
Vendor & Stakeholder ManagementManage relationships with food service vendors, catering partners, and suppliers.
Review vendor performance through established KPIs and SLAs.
Collaborate with client stakeholders, HR, Workplace Experience, and Facilities teams.
Address employee feedback, complaints, and service improvement initiatives.
Food Safety & ComplianceEnsure compliance with FSSAI regulations and food safety standards.
Implement HACCP and food hygiene practices across all food service areas.
Conduct regular audits related to kitchen hygiene, food handling, and safety protocols.
Maintain necessary documentation and statutory compliance.
Financial & Commercial ManagementManage F&B budgets, cost controls, and revenue optimization.
Analyze consumption trends and recommend cost-effective solutions.
Review monthly financial reports, vendor invoices, and operational budgets.
Drive initiatives to reduce food wastage and improve operational efficiencies.
Client Experience & InnovationEnhance employee dining experience through menu planning and engagement activities.
Introduce wellness-focused food programs, themed meals, and sustainability initiatives.
Conduct employee satisfaction surveys and implement corrective actions.
Support VIP visits, leadership meetings, and corporate events.
Team LeadershipLead onsite F&B coordinators, supervisors, and vendor teams.
Conduct regular performance reviews and training programs.
Foster a culture of customer service excellence and continuous improvement.
Required QualificationsBachelor's Degree in Hotel Management, Hospitality Management, or relevant discipline.
Certification in Food Safety/HACCP preferred.
MBA or Hospitality Management specialization is an advantage.
Experience8-15 years of experience in Food & Beverage Operations.
Minimum 5+ years managing corporate dining, large campuses, business parks, or IT/Technology clients.
Experience in Facilities Management companies preferred.
Proven experience managing vendor partners and large-scale cafeteria operations.
Key SkillsCorporate F&B Operations
Vendor Management
Client Relationship Management
Budget & Cost Control
Food Safety & Compliance
Stakeholder Management
Team Leadership
SLA/KPI Management
Catering & Events Management
Data Analytics & Reporting
Preferred Industry BackgroundIT/ITES
Corporate Real Estate
Facilities Management
Business Parks/Campus Operations
Hospitality & Food Services
Key Hiring Parameters for NCR IT ClientManaged headcount/cafeteria population of 2,000+ employees.
Experience overseeing multi-location or large campus dining operations.
Strong client-facing and presentation skills.
Exposure to workplace experience and employee engagement initiatives.
Comfortable handling senior leadership and global stakeholders.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
