About the Role
We are hiring a Client Support & Social Media Specialist to assist our clients and manage their brand’s social media presence.
The ideal candidate must be very fluent in English, have excellent communication skills, good computer knowledge, and a basic understanding of social media platforms.
Key Responsibilities
A. Client Support
- Handle client calls, emails, and chat queries professionally
- Resolve client issues and coordinate with internal teams
- Maintain CRM, update client records, and prepare daily reports
- Schedule meetings, follow-ups, and manage client documentation
B. Social Media Management
- Manage and post content on company social media pages - Instagram, Facebook, LinkedIn
- Reply to comments, DMs, and customer queries on social platforms
- Create basic social media posts, captions, and graphics using Canva
- Track engagement, followers growth, and prepare weekly social media reports
- Research trends, hashtags, and competitor pages for content ideas
- Coordinate with the team for campaigns and client promotions
Required Skills & Qualifications
- Communication: Very fluent in English - spoken + written. Confident on calls
- Computer Skills: MS Office, Google Workspace, Email, CRM
- Social Media: Knowledge of Instagram, Facebook, LinkedIn. Basic Canva editing.
- Education: Any Graduate + social media interest can apply
- Typing Speed: 35-40 WPM
- Personality: Creative, responsive, customer-focused, and proactive
Work Schedule
-5 working days
-Night Shift
Interested Candidates please connect me - 9810589370
Pay: Up to ₹35,000.00 per month
Application Question(s):
- Are you immediate joiner or you are in Notice period? If you are serving Notice Period, mention how many days.
- Rate your English Fluency 1-10.
- Do you have experience in international voice process?
- Explain your key role in social media management.
- Do you possess good computer skills?
Work Location: In person
