A collection manager is responsible for overseeing the process of recovering overdue payments from individuals or businesses.
Key responsibilities typically include:
Managing accounts receivable: tracking outstanding debts, monitoring payment deadlines, and maintaining accurate records of all transactions and communications.
Contacting debtors: reaching out to clients via phone, email, or letters to remind them about overdue payments and negotiate repayment plans.
Assessing financial situations: evaluating a debtor’s ability to pay and determining the most appropriate strategy for recovery.
Negotiating settlements: working with clients to agree on feasible payment schedules or reduced amounts to settle the debt.
Collaborating with legal teams: escalating cases to legal departments when necessary for further action, such as filing claims or initiating collection lawsuits.
Ensuring compliance: making sure all collection activities adhere to relevant laws and regulations (for example, the Fair Debt Collection Practices Act in the US).
Reporting and analysis: preparing reports on collection performance, analyzing trends in delinquencies, and suggesting improvements to the credit and collection policies.
Maintaining relationships: balancing firmness in recovering debts with the goal of preserving long‑term business relationships with clients.
Pay: From ₹18,000.00 per month
Work Location: In person
