About the Opportunity
We are looking for an experienced L1 Fault Management Engineer to join our Network Operations team at Ericsson, Noida. In this senior role, you will be a key contributor to our 24x7 global operations environment, leading real-time alarm monitoring, first-level fault analysis, and incident management across RAN, IP, Core, and Transmission (TXN) network domains. This role is ideal for seasoned telecom professionals looking to take ownership, drive improvements, and make a broader impact within a global network operations setup.
What You Will Do
Core Fault Management
-
Lead 24x7 alarm monitoring and first-level fault management across RAN, IP, Core, and Transmission network elements
-
Identify, analyze, and prioritize complex network faults using Ericsson OSS/NMS and multi-vendor EMS tools
-
Perform in-depth alarm correlation and first-level root cause analysis (RCA) before escalation to L2/L3 teams
-
Ensure timely service restoration through effective coordination with L2/L3 support and field engineers within defined SLAs
Incident & Operations Management
-
Own the end-to-end incident lifecycle — from detection and triage to resolution and closure
-
Drive adherence to incident, problem, and change management processes per Ericsson's GSC standards and ITIL framework
-
Identify recurring fault patterns and contribute to problem management by raising and tracking problem records
-
Participate in major incident management (MIM) calls, providing clear and timely stakeholder updates
Reporting & Continuous Improvement
-
Generate and present network performance, fault trend, and health reports to operations leadership
-
Proactively identify gaps in monitoring coverage and recommend improvements to alarm management processes
-
Contribute to SLA reviews and operations performance discussions with internal and customer stakeholders
-
Ensure accurate, complete documentation across all fault management systems and drive shift handover quality
Team & Knowledge Management
-
Mentor and guide junior L1FM engineers, supporting their technical development and daily query resolution
-
Serve as a technical point of contact for one or more network domains (RAN/IP/Core/TXN)
-
Contribute to the creation and maintenance of SOPs, runbooks, and knowledge base articles
-
Support onboarding and training of new team members on tools, processes, and domain knowledge
