What we want:
We are looking for a Customer Success Manager to drive client satisfaction, retention, and revenue growth across our advertising and programmatic business. The role involves managing key publisher/advertiser relationships, optimizing campaign performance, and identifying upsell opportunities.
Who we are:
Vertoz (NSEI: VERTOZ), an AI-powered MadTech and CloudTech Platform offering Digital Advertising, Marketing and Monetization (MadTech) & Digital Identity, and Cloud Infrastructure (CloudTech) caters to Businesses, Digital Marketers, Advertising Agencies, Digital Publishers, Cloud Providers, and Technology companies. For more details, please visit our website here.
IncrementX:
IncrementX is the Vertical Audience Platform Representing Asian & Western Digital Publishers in a cross geography. We are the Programmatic Monetization and Brand Solutions Revenue Partner for Publishers. We provide a global sales force, partnerships & technology with unique expertise to minimize the surprises publishers face in cross geography and help Brands and Agencies in Reaching Niche Multicultural Audiences.
What you will do:
- Client Relationship Management: Act as the primary point of contact and build strong client relationships
- Campaign Management & Optimization: Manage end-to-end digital campaigns and optimize performance
- Revenue Growth: Identify upsell opportunities across PMP, PG, and programmatic deals
- Programmatic Expertise: Work with SSPs like PubMatic, Magnite, OpenX
- Reporting & Insights: Share performance reports and actionable insights
- Cross-functional Collaboration: Work with Ad Ops, Tech, and Sales teams
- Client Retention: Ensure satisfaction and long-term partnerships
- 1–3 years in AdTech / Digital Advertising
- Strong understanding of SSPs, DSPs, RTB, PMP
- Experience with Google Ad Manager (GAM)
- Strong communication and analytical skills
- Experience with US, EU, APAC markets
- Knowledge of GDPR
- Familiarity with analytics tools
- Revenue growth
- Client retention
- Campaign performance
- Upsell conversions
- No dress codes
- Flexible working hours
- 5 days working
- 24 Annual Leaves
- International Presence
- Celebrations
- Team outings
