Salary: From ₹50,000 per month + Performance Bonus
Performance Bonus: Up to ₹1,00,000 for the right candidate, based on performance/targets
Location: Lower Parel, Mumbai – Work from Office
Salary: From ₹50,000 per month + Performance Incentives
Performance Bonus: Attractive monthly incentives based on targets and conversions
About the Role
We are an established group of dental clinics in Australia, supported by our patient communication and operations team based in Lower Parel, Mumbai.
We are looking for a highly motivated, confident and target-driven Patient Sales & Support Executive to join our Mumbai team.
This is primarily a telecalling, lead-conversion and patient follow-up role.
You will speak with new patient enquiries coming into our Australian dental clinics, understand what they are looking for, build rapport, answer initial questions and help convert those enquiries into booked appointments.
You will also follow up with patients who have already attended consultations but have not yet proceeded with their recommended treatment.
You do not need previous dental experience. Full training will be provided on our dental services, systems, scripts, CRM and patient communication processes.
Your Key Responsibilities
New Leads & Appointment Conversion
- Call new patient leads and enquiries for our Australian dental clinics
- Speak confidently and professionally with patients over the phone
- Understand the patient's needs and reason for enquiry
- Build rapport and trust quickly
- Explain appointment options and guide patients towards the next step
- Convert enquiries into confirmed appointments
- Follow up consistently with patients who have not yet booked
- Re-engage old or pending leads
- Handle common objections regarding appointments, treatment and costs
- Coordinate bookings with our Australian clinic teams
- Maintain accurate notes and follow-up activities in our CRM
- Work towards clearly defined calling, booking and conversion targets
Treatment Follow-Up & Patient Support
You will also contact patients who have already attended our clinics and may need further assistance before proceeding with treatment.
This may include:
- - Following up on proposed treatment plans
- - Understanding what may be preventing the patient from proceeding
- - Answering general questions and coordinating with the Australian clinic team
- - Explaining available payment options where appropriate
- - Guiding suitable patients through approved third-party payment-plan processes
- - Following up on pending applications
- - Helping patients move smoothly from enquiry to appointment and, where appropriate, treatment
Who We Are Looking For
- We are looking for someone who is:
- - Strong in telesales, telecalling or customer conversion
- - Confident speaking with new leads over the phone
- - Fluent and professional in spoken English
- - Comfortable communicating with Australian customers
- - Energetic, motivated and results driven
- - Excellent at follow-ups and objection handling
- - Persuasive and confident without being pushy
- - Able to build rapport quickly
- - Comfortable working towards targets and KPIs
- - Organised and comfortable using CRM/software
- - Patient, empathetic and professional
- - Able to take ownership of leads rather than simply making calls
- - Willing to learn dental terminology and services
- - Comfortable working from our Lower Parel office
Experience
Candidates with experience in telesales, inside sales, lead conversion, customer service, appointment booking, healthcare, banking, insurance, finance, real estate, education or other high-volume calling roles are encouraged to apply.
Experience dealing with international, UK, US or Australian customers will be highly regarded.
What We Offer
- - Salary from ₹50,000 per month
- - Performance-based incentives for strong performers
- - Full training provided
- - Opportunity to work with an established Australian healthcare business
- - Clear KPIs and opportunities for career growth
- - Supportive team environment
- - Long-term opportunity for candidates who consistently perform
Pay: ₹45,000.00 - ₹50,000.00 per month
Application Question(s):
- Do you have experience speaking with international customers/clients over the phone in English?
- How many years of experience do you have in telesales, inside sales, appointment booking, lead conversion or a similar customer-facing sales role?
- Are you comfortable making outbound calls, following up repeatedly with leads, handling objections and working towards appointment-booking and conversion targets?
- Are you comfortable attending the initial training period at our Lower Parel, Mumbai office, after which the role will transition to Work From Home (WFH)?
Work Location: In person
