JOB OVERVIEW
We are seeking a highly skilled Cloud Operations & Hybrid Cloud Manager who combines strong operations management, technical leadership, and multi-cloud expertise. The role is responsible for managing cloud and infrastructure operations across AWS, Microsoft Azure, Google Cloud Platform (GCP), and on-premise environments, while ensuring service reliability, SLA achievement, security compliance, customer satisfaction, and continuous improvement of managed services.
KEY RESPONSIBILITIES
1. Cloud Operations & Service Management
- Lead day-to-day cloud and infrastructure operations, including incident, problem, change, capacity, and availability management.
- Ensure service availability, performance, SLA compliance, operational governance, and customer satisfaction.
- Lead major incident management, root-cause analysis, post-incident reviews, and service improvement plans.
- Create, update, and maintain operation documents, runbooks, SOPs, service reports, and technical procedures.
2. Multi-Cloud & Hybrid Infrastructure Management
- Oversee the deployment, maintenance, support, and optimization of infrastructure on AWS, Azure, GCP, and on-premise platforms.
- Develop and implement operating models for hybrid cloud environments, including connectivity, backup, monitoring, and disaster recovery.
- Manage infrastructure resource allocation, utilization, performance, and cost optimization across cloud and on-premise environments.
- Ensure operational readiness for new cloud solutions before transition to production support.
3. Technical Leadership & Solution Support
- Act as a technical escalation point and consultant for complex hybrid cloud infrastructure issues.
- Support cloud architecture review, solution design, migration planning, and service transition activities.
- Collaborate with solution architects, project managers, security teams, and vendors to deliver reliable managed services.
4. Security, Compliance & Governance
- Work with security teams to ensure cloud environments comply with internal policies, customer requirements, and external regulations.
- Review identity access controls, network security, backup, audit readiness, and cloud security posture.
- Drive standards and best practices for cloud governance, operational controls, and risk management.
5. Automation, Monitoring & Continuous Improvement
- Evaluate and introduce new tools, technologies, and practices to improve operational efficiency and service quality.
- Drive automation initiatives using cloud-native automation, scripting, Infrastructure as Code, and ITSM workflow integration.
- Implement and improve monitoring, alerting, reporting, dashboards, and AIOps practices across hybrid cloud environments.
6. Team Leadership, Vendor & Customer Management
- Lead, mentor, and develop the cloud operations team to meet high-performance standards and organizational goals.
- Manage resource planning, skill development, shift coverage, workload allocation, and performance follow-up.
- Coordinate with cloud service providers, infrastructure vendors, managed service partners, and key customers.
- Prepare operational reports and present service performance, risks, issues, and improvement plans to management and customers.
