CEM Transformation Lead - BPO7 - PAN India
Customer Experience Management (CEM)
10 to 15 Years with at least 8 to 9 years in managing contact centers, customer Life cycle journey; leading transformation solutions across Customer touch points
- Understand client digital transformation needs and consult / provide customized solutions.
- Create compelling transformation pitches to promote value based selling specific to verticals.
- Respond to RFP/RFIs/RFQs, build proactive proposals with customized transformation solutions.
- Develop and manage digital offerings across verticals including ENU, Retail, Telecom, Healthcare, etc.
- Work on the transformation solution commercials, create business for the opportunity and handle client presentations, solution defense and visits.
- Travel to client location (need basis)/TCS locations across India/globally to perform transformation assessment (consulting)
