DIMENSIONS: Operations Manager Position Overview
The Operations Manager
will be responsible for the smooth day-to-day functioning of the store, including maintenance, housekeeping, inventory tracking, vendor coordination, and staff management. The role ensures that the store operates efficiently, remains visually appealing, and provides a premium experience to every visitor.
Key Responsibilities 1. Store Operations & Maintenance
- Oversee the daily opening and closing of the store.
- Ensure cleanliness, hygiene, and upkeep of all areas, including display zones, entrance, pantry, and restrooms.
- Conduct routine checks of lighting, air-conditioning, and other electrical systems.
- Log maintenance issues and coordinate timely repairs with relevant vendors.
- Maintain a “Store Maintenance Register” for tracking issues and resolutions.
- Ensure décor elements, props, and visual displays are intact and well-presented.
- 2. Staff Management
- Maintain attendance and leave records of all store, housekeeping, and support staff.
- Supervise daily housekeeping activities and assign cleaning schedules.
- Prepare weekly shift rosters, ensuring full coverage during operating hours.
- Conduct weekly briefings to review tasks and maintain discipline and decorum.
- Coordinate with HR/accounts for attendance and payroll support.
3. Inventory & Product Management
- Record and track all product movements — inward, outward, or inter-store transfers.
- Coordinate with the warehouse and vendors for timely deliveries and pickups.
- Maintain the stock register and update inventory management software regularly.
- Conduct weekly stock audits and report discrepancies.
- Manage product tagging, placement, and display layout as per store design guidelines.
- Oversee packing and dispatch of client orders.
4. Vendor Coordination
- Maintain a complete database of vendors with updated contact details.
- Coordinate with service vendors (electrician, plumber, carpenter, AC technician, etc.) for timely upkeep.
- Follow up on quotations, delivery timelines, and service schedules.
- Track vendor payments, bills, and service records in coordination with accounts.
5. Pantry & Housekeeping Supplies
- Monitor pantry and housekeeping consumables — tea/coffee, water, cleaning items, tissues, toiletries, etc.
- Maintain monthly consumption and reorder logs.
- Ensure the pantry is organized and ready for guest use.
- Coordinate refilling and cleanliness of all hospitality items.
6. Administrative & Reporting
- Maintain all operational documentation: maintenance logs, vendor bills, attendance sheets, etc.
- Submit weekly status reports to management, including:
- Maintenance updates
- Vendor coordination summary
- Stock status
- Housekeeping checklist
- Support the accounts team with invoice submission and petty cash tracking.
- Handle incoming/outgoing courier and document filing.
7. Customer & Store Support
- Assist in preparing the store for client visits, events, and product showcases.
- Support sales staff by ensuring displays are neat, products are ready, and refreshments are served on time.
- Maintain updated catalogues, brochures, and fabric samples for customer reference.
- Coordinate ambience (music, lighting, fragrance) for a premium in-store experience.
Performance Parameters
- Store cleanliness and upkeep levels (daily audit checklist).
- Zero-delay maintenance resolution.
- Accurate and timely stock updates.
- Vendor service turnaround time.
- Staff attendance and discipline.
- Weekly reporting consistency.
Desired Skills & Attributes
- Strong organizational and multitasking skills.
- Excellent communication and follow-up abilities.
- Attention to detail and a proactive attitude.
- Vendor management experience preferred.
- Basic computer knowledge (Excel, Word, Email).
Work Schedule
- Working Hours 10:00 TO 8:30 pM
- Weekly Off: [ once ]
- Must be available during special events, product launches, or weekend exhibitions when required.
Store Coordinator – Daily Checklist
Date:
Day:
Name:
Store Operations & Maintenance
Task
Status (✔/✖)
Remarks
Store opened & closed on time
All lights, ACs & music system are working
Display area cleaned & organized
Glass doors & windows cleaned
Floor, restrooms & pantry cleaned
WASHROOMS CLEANED
STAFF CABINS CLEANED
ACCOUNTS ROOM CLEANED
PANTRY CLEANED
ALL PHONES AND GADGETS CHARGED
ALL RECLINERS WORKING
ALL FURNITURE DISPLAY
Decor, accessories & props in place
CARPERS VACUMING ( 15 DAYS)
FANS CLEANAING (15 DAYS)
PLANTS WATERED
Any maintenance issue noted/logged
Staff Management
Task
Status
Remarks
Attendance of all staff marked
Housekeeping tasks supervised
Staff grooming & uniforms checked
Any late arrivals or absences
Staff Uniform
Inventory & Product Handling
Task
Status
Remarks
Product inward/outward entries updated
Display stock checked & arranged
Damaged/missing items reported
Customer deliveries dispatched on time
Pantry & Housekeeping Supplies
Task
Status
Remarks
Pantry stocked with essentials
Water/tea/coffee refilled
Cleaning materials stocked
Administration
Task
Status
Remarks
Couriers received/dispatched
Bills & receipts filed
Petty cash entries made
Daily report shared with management
Customer Feedback & Services
Task
Status
Remarks
Customers greeted & attended courteously
Product demos/queries assisted promptly
Refreshments served to visitors
Customer satisfaction recorded (verbal or written)
Any complaints, requests, or special feedback noted
Feedback summary shared with management
Weekly Checklist (Every Saturday)
Section
Task
Status
Remarks
Maintenance
Deep cleaning completed (display + storeroom + restrooms)
Maintenance log updated & pending issues followed up
Inventory
Weekly stock check & reconciliation done
Stock report submitted to management
Vendors
Vendor service logs updated
Payments/quotations followed up
Housekeeping & Pantry
Pantry & cleaning materials restocked for next week
Staff
Weekly attendance & performance summary prepared
Customer Feedback & Services
Compile weekly feedback (positive/negative)
Highlight repeat requests or complaints
Suggest improvements to enhance client experience
Admin
Weekly expense & petty cash summary submitted
Weekly Summary
- Top 3 Issues Faced This Week: 1. 2. 3.
- Immediate Requirements: 1. 2. 3.
- Customer Highlights: 1. 2. 3.
- Suggestions for Improvement: 1. 2. 3.
PRODUCT CHECKING AND CHECKLIST
CLIENT PRODUCT RECEIEVD CHECKLIST
EXCEL INWARDS AND OUTWARDDS
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
