WE ARE HIRING – Support Associate (Voice) | TCS
Location: Bengaluru
Experience: 1–3 Years
CTC: Up to ₹5.00 LPA
Client: Banking Project
Working Days: 6 Days a Week
Interview Mode: Virtual Interviews
Languages Required: English & Hindi (Mandatory)
Qualification: Any Graduate
Key Roles & Responsibilities
Handle customer inquiries and provide accurate information on banking products and services.
Understand customer requirements and provide suitable solutions.
Resolve customer concerns through effective problem-solving and timely escalations.
Process customer requests, transactions, and service-related activities.
Maintain high customer satisfaction through professional communication.
Perform cross-selling and outbound calling activities as required.
Ensure compliance with banking and process guidelines.
Meet productivity, quality, and customer service targets.
Required Skills
Strong English & Hindi Communication Skills
Basic Computer Knowledge & Telephone Etiquette
Customer Service Experience Preferred
Logical Reasoning & Decision-Making Skills
Customer-Focused Approach
Virtual Interviews | Immediate Joiners Preferred | Permanent Opportunity
Pay: ₹450,000.00 - ₹500,000.00 per year
Benefits:
Work Location: In person
