Job Title: Customer Support Specialist
Company: Codeyoung
Location: Bengaluru, HSR-Layout Sector-2
Employment Type: Full-Time
Working Days: 6 Days a Week
Shift: Night Shift
About the Role
Codeyoung is looking for a Customer Support Specialist to join our growing team. The ideal candidate will be responsible for handling customer queries, resolving concerns, and ensuring a seamless customer experience through effective communication and problem-solving skills.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer complaints and provide appropriate solutions within defined timelines.
- Maintain accurate records of customer interactions and follow-up actions.
- Coordinate with internal teams to address customer concerns and ensure timely resolution.
- Deliver a high level of customer satisfaction through professional and empathetic communication.
- Meet quality and productivity benchmarks set by the organization.
Requirements
- Graduate in any discipline.
- Excellent verbal and written communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Ability to work in a fast-paced environment.
- Basic computer proficiency and familiarity with CRM tools is an added advantage.
- Willingness to work in night shifts and rotational week-offs.
Pay: ₹600,000.00 - ₹650,000.00 per year
Application Question(s):
- Do you have your own laptop ?
- What is your Current CTC ?
- Are you okay in Night Shift ?
- Are you okay to relocate to Bangalore
Work Location: In person
