Role description
Servicenow SOM(order Management) Developer:
LTM is seeking a experienced ServiceNow Sr Developer for design and implementation of solutions on ServiceNow Sales and Order management product This role involves translating business requirements into technical solutions and ensuring alignment with ServiceNow best practices and standards
Candidates to possess a deep understanding of ServiceNow platform capabilitiesmodules and integrations with thirdparty technologies exhibit strong leadership in technical consultations and champion innovation and quality across all projects
RESPONSIBILITIES AND DUTIES
Requirements Gathering Conducting workshops interviews and meetings to understand and document business requirements and functional needs
Process Design Defining and designing ServiceNow solutions tailoring them to meet specific client requirements and industry best practices
Gap Analysis Identifying gaps between existing processes and desired futurestate processes recommending solutions and improvements
Solution Implementation Collaborating with technical teams to design and implement ServiceNow solutions ensuring alignment with business needs
Documentation Creating user stories process documentation training materials and other relevant documentation to support implementations
Training and Support Providing postimplementation support training and guidance to users to ensure successful adoption and optimization of the platform
QUALIFICATIONS
Required
6 years of experience in implementing ServiceNow solutions
Experience in Design configure and customize ServiceNow SOM module as per Organizations SOM process
Must have experience in implementing the modules below
o ServiceNow Sales and Order Management
o Customer Service Management CSM module
Extensive experience across the ServiceNow core platform security performance and compliance
Extensive experience in thirdparty integration RESTSOAP Other methods Integration Hub and Ebonding
Experienced in collaborating with teams to understand their requirements and pain points translating them into functional specifications
Conduct workshops and training sessions for endusers to ensure successful adoption of the implemented solutions
Perform system testing troubleshooting and issue resolution during the implementation phase
Collaborate with technical teams to define integrations with other systems and applications ensuring seamless data flow
Provide ongoing support to endusers addressing their queries and issues related to the ServiceNow platformmodule
Document processes configurations and solutions to create comprehensive user guides and training materials
Excellent communication and interpersonal skills
Preferred
Implementation Experience in Sales and Order Management
Relevant ServiceNow certifications eg ServiceNow Certified Implementation Specialist are a plus
Exceptional leadership problemsolving criticalthinking and communication skills
Skills
Mandatory Skills : Servicenow SOM(order Management) Developer
About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltimindtree.com/recruitment-fraud-alert/
