- Maintain and update customer data in the CRM system
- Ensure accuracy and completeness of customer records
- Manage customer interactions via calls, emails, and meetings
- Track leads, opportunities, and sales pipelines
- Assign and follow up on leads with sales teams
- Support customer retention, renewals, and follow-ups
- Monitor customer engagement and satisfaction levels
- Generate CRM reports and dashboards for management
- Analyze customer data and share actionable insights
- Support marketing campaigns using CRM data
- Coordinate with sales, marketing, and support teams
- Ensure proper CRM usage across departments
- Improve CRM processes and workflows
- Maintain data privacy and compliance standards
Job Type: Full-time
Pay: From ₹20,000.00 per month
Work Location: In person
