Lead Management
- Handle inbound and outbound customer enquiries through calls, emails, WhatsApp, website enquiries, and social media platforms.
- Generate qualified leads through telecalling and marketing campaigns.
- Maintain and update customer information in the CRM system.
- Follow up regularly with prospective customers to nurture leads.
Customer Interaction
- Understand customer requirements, budget, and preferred location.
- Explain project features, amenities, pricing, payment plans, and ongoing offers.
- Address customer queries professionally and provide accurate information.
- Build strong relationships with potential buyers.
Site Visit Coordination
- Schedule and coordinate site visits with prospective customers.
- Share project brochures, presentations, and other marketing materials.
- Coordinate with the Sales Team to ensure smooth customer handover.
- Ensure customers receive complete project information before their visit.
Sales Support
- Assist the sales team in converting qualified leads into bookings.
- Follow up with customers after site visits.
- Maintain records of customer interactions and sales progress.
- Support promotional events, exhibitions, and property expos.
Reporting & Documentation
- Update daily call reports and lead status.
- Maintain accurate CRM records.
- Prepare daily, weekly, and monthly activity reports.
- Track lead conversion ratios and customer feedback.
Required Qualifications
- Bachelor's Degree in Business Administration, Marketing, Commerce, or any relevant discipline.
- 1–3 years of experience in Real Estate Pre-Sales, Telecalling, Customer Support, or Inside Sales.
- Freshers with excellent communication skills may also apply.
Required Skills
- Excellent verbal and written communication skills.
- Strong customer relationship management abilities.
- Persuasive and negotiation skills.
- Good presentation and interpersonal skills.
- CRM software knowledge.
- MS Office proficiency.
- Ability to work under sales targets and deadlines.
- Strong follow-up and organisational skills.
- Team player with a positive attitude.
Preferred Skills
- Experience in Real Estate CRM platforms.
- Knowledge of residential and commercial real estate projects.
- Understanding of home loan processes and payment plans.
- Multilingual communication skills are an added advantage.
Key Performance Indicators (KPIs)
- Number of calls made per day.
- Qualified leads generated.
- Site visits scheduled.
- Site visit conversion percentage.
- Booking conversion rate.
- Customer satisfaction score.
- Follow-up efficiency.
- CRM data accuracy.
- Lead response time.
- Revenue contribution through lead conversions.
Working Conditions
- Six-day working week (as per company policy).
- Flexibility to work on weekends and public holidays based on business requirements.
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
