At Zostel, a Property Manager isn’t just running a building — they’re running an experience. You’ll be responsible for the day-to-day operations of a Zostel, leading the on-ground team, taking ownership of guest experience, and ensuring the property runs smoothly as a business.
This role is for someone who’s hands-on, people-first, and operationally sharp. You’ll be based at the property, living the Zostel life, solving real problems, and making sure both guests and the business thrive.
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You’re comfortable being on the floor, not behind a desk.
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You enjoy fast-paced environments and stay calm under pressure.
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You genuinely enjoy hosting people and owning guest experiences end-to-end.
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You understand that hospitality is both heart and numbers — service quality and business performance matter equally.
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You’re organised, proactive, and take responsibility instead of waiting for instructions.
Own the property’s daily operations — front desk, housekeeping, café/F&B (if applicable), maintenance, and in-house atmosphere.-
Lead and manage the on-ground team, ensuring everyone knows their role and delivers consistently.
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Take complete ownership of guest issues — you handle problems, resolve complaints, and create solutions yourself.
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Ensure the hostel is clean, safe, functional, and guest-ready at all times.
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Track occupancy, revenue, expenses, and guest feedback, working towards better ratings and performance.
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Ensure cash handling, systems (PMS/PM tools), and reporting are accurate and up to date.
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Maintain Zostel’s brand vibe in social spaces while ensuring operational discipline.
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Coordinate closely with the Franchise Partner and Central Operations Team.
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Ensure compliance with all Zostel SOPs, hygiene, safety, and policy standards.
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Using computers, software, and online tools confidently
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eZee or other booking / property management platforms
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Staff management and scheduling
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Housekeeping operations and inventory management
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Handling guest escalations and complaints
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Guest reviews, audits, and basic maintenance coordination
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Café or F&B operations
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Basic accounts or cash handling
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You must have 2+ years of experience in hospitality, hostels, hotels, or service roles.
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You’re a people leader who enjoys managing teams and guests alike.
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You’re comfortable working 10+ hours on property, especially during peak days.
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You like solving problems, making quick decisions, and taking ownership.
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You’re interested in travel, culture, local experiences, and building community.
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You’re not afraid to get your hands dirty — because sometimes, that’s what the job needs.
Pay Package: ₹23,000 – ₹35,000 per month, based on property and experience.-
You’ll be employed by the Zostel Franchise Partner, not the Central Team.
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This is a live-in, on-property role, often in remote or travel destinations.
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It’s demanding, dynamic, and deeply rewarding — not a desk job.
We’re looking for an exceptional and passionate Property Managers, with opportunities across our network. If you’re a natural leader, a people person at heart, and love creating standout guest experiences with a personal touch, your journey starts here. Live it Now!
