Position: Telesales Executive
Department: Sales
Location: Bhiwandi
Experience: 1–3 years preferred
Job Summary
We are looking for an enthusiastic and target-oriented Telesales Executive responsible for generating leads, contacting potential customers, explaining products/services, and converting enquiries into sales opportunities.
Key Responsibilities
- Make outbound calls to prospective and existing customers.
- Generate and qualify leads through telephone calls, online enquiries, and assigned databases.
- Understand customer requirements and provide suitable product information.
- Explain product features, specifications, pricing, offers, and services to customers.
- Follow up regularly with leads and potential customers to convert enquiries into sales.
- Maintain accurate records of calls, customer interactions, follow-ups, and lead status.
- Coordinate with the Sales and other internal teams for quotations, product information, and customer requirements.
- Schedule appointments or site visits for the sales team when required.
- Handle customer queries professionally and provide timely responses.
- Follow up on quotations and pending enquiries.
- Achieve assigned daily, weekly, and monthly calling and sales targets.
- Maintain a proper sales pipeline and update CRM/ERP records regularly.
- Collect customer feedback and share relevant information with the reporting manager.
- Maintain professional communication and a positive relationship with customers.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Good convincing and negotiation skills.
- Strong follow-up and customer-handling abilities.
- Target-oriented and self-motivated.
- Good knowledge of MS Office/Excel and basic computer operations.
- Ability to understand customer requirements and recommend suitable solutions.
- Good Hindi and English communication; Marathi will be an advantage.
Qualification
- Graduate in any discipline preferred.
Preferred Experience
- Experience in Telesales, Telecalling, Inside Sales, Customer Support, or Lead Generation.
- Experience in modular kitchen, furniture, interior, home improvement, or manufacturing will be an advantage.
Key Performance Indicators (KPIs)
- Number of calls made and leads generated.
- Lead-to-enquiry and enquiry-to-sales conversion.
- Follow-up effectiveness.
- Sales achievement against assigned targets.
- Customer response and satisfaction.
- Accuracy and timely updating of CRM/lead records.
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
