Front Office Team Leader – Key Job Responsibilities
- Supervise and guide Front Office/GSA associates during shifts.
- Ensure smooth check-in and check-out procedures.
- Handle guest requests, complaints, and service recovery professionally.
- Monitor room status, arrivals, departures, VIP guests, and walk-ins.
- Coordinate with Housekeeping, F&B, Engineering, and other departments.
- Ensure proper handling of cash, billing, payments, and shift reports.
- Conduct daily shift briefings and allocate duties to team members.
- Train and coach new team members on hotel SOPs and service standards.
- Monitor team performance, grooming, attendance, and discipline.
- Ensure accurate maintenance of guest records and front-office documentation.
- Handle escalated guest issues in the absence of the Front Office Manager.
- Support upselling, room upgrades, and revenue-generation initiatives.
- Ensure compliance with hotel policies, safety procedures, and guest-service standards.
- Prepare and verify relevant front-office reports and handover notes.
- Assist the Front Office Manager in achieving guest satisfaction and operational targets.
Pay: ₹20,000.00 - ₹24,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
