We are looking for an enthusiastic and customer-focused Travel Executive – Sales & Operations to join our team in Shimla. The ideal candidate should have a passion for travel, strong communication skills, and the ability to understand customer requirements and provide suitable travel solutions.
The role involves handling travel inquiries, preparing packages and quotations, coordinating bookings, and ensuring smooth travel arrangements for customers.
Freshers with good communication skills and a strong interest in the travel industry are encouraged to apply. Candidates with prior experience in travel agencies, tourism, hospitality, or travel sales will have an added advantage.
Key Responsibilities
- Handle inbound and outbound calls related to travel inquiries, bookings, and customer support.
- Understand customer requirements, preferences, budgets, and travel plans.
- Assist customers with holiday packages, hotel bookings, cab bookings, sightseeing, and other travel arrangements.
- Prepare customized travel itineraries, quotations, and package details.
- Recommend suitable destinations, hotels, transportation options, and travel packages.
- Coordinate with hotels, cab operators, transport providers, and other travel partners.
- Negotiate with vendors to obtain competitive rates and suitable options for customers.
- Follow up with leads and prospective customers to convert inquiries into bookings.
- Handle customer queries and resolve booking-related issues promptly and professionally.
- Maintain accurate records of customer inquiries, bookings, payments, itineraries, and follow-ups.
- Coordinate with the sales and operations teams to ensure smooth execution of confirmed bookings.
- Confirm booking details and communicate relevant information to customers.
- Stay updated with hotel rates, destination information, travel packages, transportation options, and tourism trends.
- Maintain strong relationships with customers and travel partners.
- Meet individual and team targets for inquiries, bookings, and revenue.
Required Skills & Qualifications
- Freshers and candidates with up to 2 years of experience are welcome to apply.
- Bachelor's degree or diploma in Travel & Tourism, Hospitality, Business, Marketing, or a related field is preferred.
- Strong verbal and written communication skills.
- Good customer service and interpersonal skills.
- Basic knowledge of MS Office, email, and online booking systems.
- Good organizational and time-management skills.
- Ability to multitask and manage multiple customer inquiries.
- Strong attention to detail.
- Good negotiation and convincing skills.
- Ability to work independently as well as within a team.
- Passion for travel and willingness to learn about different destinations and travel products.
Good to Have
- Prior internship or experience in a travel agency, tourism company, hotel, or hospitality industry.
- Experience with travel booking platforms or GDS systems such as Amadeus, Galileo, or Sabre.
- Knowledge of domestic and international travel destinations.
- Experience preparing customized travel itineraries and quotations.
- Experience in travel sales or lead conversion.
- Familiarity with CRM or travel management software.
- Knowledge of hotel, flight, cab, and holiday package bookings.
- Existing knowledge of Himachal Pradesh and North India travel destinations is an advantage.
Key Performance Areas
Performance will be evaluated based on:
- Number of inquiries handled.
- Lead follow-ups and conversions.
- Number of successful bookings.
- Revenue generated.
- Customer satisfaction.
- Accuracy of bookings and itineraries.
- Timely coordination with travel partners.
- Achievement of monthly and quarterly targets.
Why Join Us?
- Competitive salary with attractive incentives.
- Opportunity to build a career in the travel and tourism industry.
- Hands-on experience with real customer bookings and travel operations.
- Opportunity to work with domestic and international travel requirements.
- On-the-job training and mentorship for freshers.
- Supportive and collaborative work environment.
- Career growth opportunities based on performance.
- Continuous learning and exposure to different travel destinations and products.
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Experience:
- total work: 1 year (Preferred)
Location:
- Shimla, Himachal Pradesh (Preferred)
Work Location: In person
