Job Title: Service Coordinator – Marine Industry
Location: Kochi
Job Summary
We are seeking a detail-oriented and proactive Service Coordinator to support our marine service operations. The ideal candidate will coordinate service activities, ensure timely execution of jobs, and act as a key link between customers, service engineers, and internal departments.
Key Responsibilities
- Coordinate day-to-day service operations and support the service and sales teams
- Plan and schedule service jobs, including mobilization of engineers and resources
- Prepare and follow up on service quotations, work orders, and documentation
- Act as the primary point of contact for customers regarding service inquiries, job status, and technical support coordination
- Liaise with procurement, logistics, and technical teams to ensure timely availability of spare parts and service materials
- Track service job progress, completion status, and invoicing
- Maintain accurate records of service activities, customer interactions, and reports in the system
- Coordinate after-service support, including warranty claims and spare parts requirements
- Ensure timely communication with clients to maintain high customer satisfaction
Requirements
- Bachelor’s degree in Engineering (EEE/ECE/Mechanical), Maritime Studies, or Business Administration
- 0–3 years of experience in service coordination, preferably in marine, shipping, or offshore industry
- Basic understanding of marine equipment, navigation systems, or onboard service operations is an advantage
Pay: ₹25,000.00 - ₹35,000.00 per month
Work Location: In person
