Sr. Tech Lead - Testing & Quality Assurance S
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Testing Coordination & Support
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Coordinate testing activities across product teams for large initiatives, integrations, or cross-functional releases.
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Support teams in planning testing activities, timelines, dependencies, and release readiness.
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Assist Product Owners and delivery teams with identifying appropriate testing approaches and strategies.
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Help facilitate communication and coordination between teams during testing and release activities.
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Escalate testing risks, gaps, or coordination issues as needed.
Testing Coordination & Support
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Support teams in planning testing activities, timelines, dependencies, and release readiness.
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Coordinate testing activities across product teams for large initiatives, integrations, or cross-functional releases.
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Assist Product Owners and delivery teams with identifying appropriate testing approaches and strategies.
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Help facilitate communication and coordination between teams during testing and release activities.
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Escalate testing risks, gaps, or coordination issues as needed.
Testing Standards & Governance
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Help establish and maintain organizational testing standards, templates, and best practices
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Support governance processes related to testing documentation, quality checkpoints, and release readiness.
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Promote consistency in testing processes across product teams.
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Assist with monitoring adherence to testing standards and quality expectations.
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Support defect tracking, reporting, and quality-related metrics activities.
Tools, Methods & Process Improvement
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Support testing tool administration, configuration, and process improvements.
Help identify opportunities to improve testing efficiency, reporting, coordination, and visibility. -
Assist teams with adoption of testing tools, templates, and standard methodologies.
Support implementation of test management and quality reporting capabilities.
Promote continuous improvement in testing practices and operational processes.
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Reporting & Metrics
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Maintain testing dashboards, status reporting, and quality metrics for leadership and delivery teams.
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Provide visibility into testing progress, defect trends, and release readiness activities.
Support collection and reporting of quality-related KPIs and operational metrics. -
Assist leadership with identifying trends and improvement opportunities.
Collaboration & Partnership
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Provide guidance and consultation to teams on testing coordination and quality processes.
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Partner with Product Owners, Scrum Masters, Engineering, and Product Line leadership to support quality-focused delivery practices.
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Participate in agile delivery routines and release planning activities as needed.
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Help foster a culture of shared ownership for quality and testing across the organization.
Education & Professional Qualifications
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Bachelor's degree in IT or relevant field
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Experience in software testing, quality assurance, or quality engineering roles within IT organizations.
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3+ years of leadership or management experience in testing or quality-focused roles.
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Experience supporting agile application development and product delivery organizations.
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Proven experience developing enterprise testing strategies, governance models, and quality standards.
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Experience leading testing coordination across multiple teams and complex initiatives.
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Experience implementing or managing test automation frameworks and testing tools.
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Experience with release management, defect management, and quality metrics reporting.
Knowledge / Experience
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Basic understanding of software testing methodologies and quality assurance practices.
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Familiarity with Agile, Scrum, and software delivery lifecycle processes.
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Experience with tools such as Jira, Azure DevOps, qTest, ALM, or similar platforms.
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Strong organizational and coordination skills.
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Strong communication and collaboration abilities.
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Ability to manage multiple priorities and support cross-functional teams.
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Analytical mindset with attention to detail and process improvement opportunities.
Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering
Certifications
Certified Software Quality Analyst (CSQA) - RomtrainingRomtraining, Certified Software Tester (CSTE) - TricentisTricentis, Hexawise Test Professional Certification - HexawiseHexawise, ISTQB Certified Tester - International Society for Technology in Education (ISTE)International Society for Technology in Education (ISTE), Selenium Basics - Great LearningGreat Learning
Required Skills
Agile Methodology, API Testing, Change Management, Client Relations, Collaboration Tools, Design Thinking, Erp Testing, Executive Presence, Functional Testing, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Postman (Software), Quality Assurance (QA), Quality Management, Regression Testing, Risk Management, Service-Oriented Architecture (SOA) Testing, Storytelling, User Acceptance Testing (UAT), Web Service Testing
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Testing & Quality Assurance S
Remote Type -
Office
Work Shift -
Flex Time (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
