Front Office Executive
Location: Kakkanad, Kochi, Kerala
Salary & Benefits :
- Salary: ₹16,000 per month
- Free Accommodation
- Food Provided
- Training and career growth opportunities
- Friendly and professional work environment
Job Overview
We are looking for a friendly, responsible, and professional Front Office Executive to join our hotel team. The ideal candidate should have good communication skills, a positive attitude, and the ability to handle guests with professionalism while ensuring smooth day-to-day front office operations.
Freshers with a willingness to learn are encouraged to apply.
Key Responsibilities
- Welcome guests and handle check-in and check-out procedures professionally.
- Verify guest IDs, complete registration formalities, and process payments.
- Manage room reservations through the Property Management System (PMS).
- Update room availability and coordinate OTA bookings.
- Assist guests with their requests and provide information about the hotel and nearby attractions.
- Coordinate with housekeeping to ensure rooms are clean and ready before guest arrival.
- Report maintenance issues and room defects promptly.
- Maintain daily reports of occupancy, sales, expenses, and operational updates.
- Supervise linen movement and monitor stock of guest amenities and reception supplies.
- Ensure the reception and entrance areas remain clean, organized, and welcoming.
- Encourage guests to leave Google and OTA reviews and maintain guest satisfaction.
- Organize guest records, registration cards (GRC), invoices, C-Forms (for foreign guests), and other hotel documents.
- Assist management with basic operational tasks, vendor coordination, and procurement follow-ups whenever required.
Qualifications
- Plus Two (+2) or above.
- Diploma or Degree in Hotel Management, Hospitality, Travel & Tourism, or a related field is preferred.
- Previous experience in hotels, hospitality, or front office operations will be an added advantage.
- Freshers are also welcome to apply.
Skills Required
- Good communication and interpersonal skills.
- Basic computer knowledge.
- Ability to learn hotel software (PMS).
- Customer service mindset with a pleasant personality.
- Ability to work in rotational shifts.
- Responsible, punctual, and well-groomed.
Preferred Candidate
We are looking for someone who is polite, energetic, customer-focused, and eager to build a career in the hospitality industry. Whether you have prior hotel experience or are just starting your career, we encourage you to apply.
Pay: ₹16,000.00 per month
Benefits:
- Flexible schedule
- Food provided
Work Location: In person
