At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.
The Insurance Collection role follows prescribed procedures and procedures, performs a variety of tasks using standard healthcare guidelines. Main goal is to follow up collection activities including rebilling, appeals and recovery activities for denied or short paid claims. Verifies accuracy of statements (patient and payor related) as well as other healthcare financial accounting documentation or records. Enters data into computer systems using defined computer resources and programs. Compiles data and prepares a variety of reports. May reconcile records with PFS team members and leaders; communicate with external vendors and customers (including representatives of health plans/payors.) Recommends actions to resolve discrepancies; investigates questionable data.
Responsibilities may include the following and other duties may be assigned.
- Executes on established departmental objectives and assignments which affect the immediate operation, but that also have full revenue cycle and company-wide fiscal impact.
- Initiates follow-up activities with third-party payors regarding open claim balances; makes written and verbal inquiries to payors.
- Analyzes and problem solve account issues to full resolution.
- Manages internal and external customer/business inquiries regarding account status and account history.
- Research issues off-line as needed with payor/patient; conducts follow-up calls with payors and customers, initiating conference calls between insurance carriers and patients to resolve customer concerns.
- Research and initiates refund requests due to overpayments by payor and/or patient.
Determines when claims/accounts are deemed uncollectable; recommends and initiates bad debt write-offs procedures.
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OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.
DIFFERENTIATING FACTORS
Autonomy: Entry-level position typically requiring little to no prior experience. Works on well-defined administrative and clerical tasks. Work is routine or follows standard procedures and is closely supervised.
Organizational Impact: Works to deliver on day-to-day objectives with some impact on achievement of results for the job area, including limited disruption or expense. Delivers job responsibilities following a defined standard output or set of procedures.
Innovation and Complexity: Provides data and information when minor changes may be required based on review. Problems faced are routine and solutions clearly prescribed.
Communication and Influence: Communicates with contacts typically within immediate job area. Obtains and provides information requiring little explanation or interpretation.
Leadership and Talent Management: N/A – Job at this level are focused on self-development.
Required Knowledge and Experience: Requires no or little job knowledge of systems and procedures. 1-2 years of experience required.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
MiniMed offers a competitive salary and flexible benefits package
At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.
We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.
