Job Summary:
We are looking for a dedicated and Experienced Customer Support Executive to provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate should have excellent communication skills, problem-solving abilities, and a customer-centric approach.
Key Responsibilities:
- Respond to customer queries via phone, email, chat, or social media in a timely and professional manner.
- Provide accurate information about products, services, and company policies.
- Resolve customer complaints efficiently by identifying problems and offering appropriate solutions.
- Maintain detailed records of customer interactions, transactions, and feedback.
- Follow up with customers to ensure issue resolution and satisfaction.
- Collaborate with internal teams, including sales, technical support, and operations, to address customer concerns.
- Stay updated on company products, promotions, and industry trends.
- Adhere to company policies, procedures, and service quality standards.
- Suggest process improvements to enhance customer experience.
Required Skills & Qualifications:
- Education: High school diploma or bachelor’s degree in any field (preferred).
- Experience: 2-6 years of experience in customer service or a related field (freshers with strong communication skills are welcome).
- Communication Skills: Excellent verbal and written communication in Hindi & English.
- Problem-Solving: Strong analytical and problem-solving skills.
- Customer Focus: A passion for helping customers and ensuring their satisfaction.
- Multitasking: Ability to handle multiple queries and prioritize tasks effectively.
- Adaptability: Ability to work in a fast-paced environment and adapt to changes.
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Provident Fund
Work Location: In person
