We are looking for an Assistant Manager to handle day-to-day operations for inbound and outbound processes. The role includes team management, performance monitoring, client coordination, and driving process improvements.
Key Responsibilities
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Ensure customer-centric operations with strong internal policy adherence
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Manage attrition by guiding and supporting team members
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Support new joiners with smooth onboarding and work environment adaptation
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Track and review client KPIs with internal teams
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Maintain ABCD ranking for CSA/TL teams
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Drive process improvements and reduce client escalations
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Analyze VOC/VOB, MOMs, and market benchmarks to recommend improvements
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Strong communication with clients and internal stakeholders
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Basic MS Excel, Word, Outlook, and report handling
