Delivery Manager (PL822)
We are seeking a Delivery Manager (Full-Time / FTE) to lead delivery for a strategic enterprise client engagement within the consulting sector. This role is accountable for driving end-to-end delivery across complex application landscapes and multi-technology environments, ensuring alignment with business outcomes, operational excellence, and client expectations.
You will lead a distributed, cross-functional team within a structured governance model while acting as a trusted partner to senior client stakeholders. The role is ideally based in Hyderabad, with occasional on-site client visits.
Key Accountabilities
Delivery Leadership, Application Ownership & Governance
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Lead delivery across enterprise applications and multi-technology stacks, ensuring stability, scalability, and continuous improvement.
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Establish and drive delivery governance, plans, milestones, and communication cadence.
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Manage cross-technology dependencies (applications, data, infrastructure, integrations).
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Proactively manage risks, issues, and change requests, ensuring timely and clear escalation.
KPI / Performance Management & Reporting
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Drive delivery performance across SLAs, quality, timeliness, and responsiveness.
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Implement structured, data-driven reporting to enable transparency and continuous improvement.
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Communicate delivery status, risks, and outcomes clearly to client and internal stakeholders.
Stakeholder Management (Client + Internal)
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Act as a trusted advisor bridging business and technology teams.
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Partner with senior stakeholders to drive alignment, clarity, and decision-making.
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Facilitate discussions across applications and multiple technology domains, managing expectations and outcomes.
Team Leadership & Resource Coordination
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Lead and mentor cross-functional, multi-technology teams across development, support, and engineering.
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Drive accountability, performance management, and team development.
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Oversee capacity planning and resource allocation across time zones.
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Ensure seamless execution and Tier 2 support coverage with strong ownership and handoffs.
Requirements
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10+ years of experience in delivery management within technology consulting or professional services (project/program/delivery leadership).
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Proven experience delivering across enterprise applications and multi-technology ecosystems (e.g., web, cloud, APIs, data platforms, integrations).
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Strong experience managing complex, cross-functional teams and multiple workstreams in Agile or hybrid environments.
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Solid understanding of application lifecycle management, production support, and incident/problem management.
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Excellent leadership, ownership, and executive-level communication skills.
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Strong discipline in planning, governance, reporting, and escalation management.
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Ability to engage in technical discussions and guide teams across diverse technology stacks.
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Experience leveraging AI tools to improve team productivity, streamline support processes, and enhance delivery efficiency is an asset.
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Exposure to ITSM tools (e.g., ServiceNow) is an asset. The role involves oversight of ticket-driven workflows (incidents, changes), and training will be provided
Nice to Have
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Experience with cloud platforms (AWS, Azure, GCP) and modern architectures (microservices, APIs).
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Background in DevOps, CI/CD, or SRE practices.
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Experience in regulated or enterprise environments with strong audit and process rigor.
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Familiarity with ITIL / IT service management frameworks is an asset.
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Exposure to data platforms, integrations, or enterprise systems (ERP/CRM)
Location, Travel & Work Model
This role requires alignment with a Tier 2 support window (12 PM – 9 PM IST) for application support (bug fixes, patches, enhancements). Flexibility to work late IST hours is essential.
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Location: Hyderabad, India (preferred)
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Employment Type: Full-time (FTE)
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Work Model: Hybrid
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Travel: Occasional on-site client visits as needed
10+ years in delivery management within technology professional services (project / program / delivery leadership).-
Proven experience leading complex delivery with multiple stakeholders (Agile / hybrid environments helpful).
- Strong leadership, ownership, and executive-level communication skills.
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Strong discipline in planning, reporting, escalation management, and delivery governance.
Nice to Have
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Experience delivering in regulated or enterprise environments where auditability, documentation, and process rigor matter.
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Familiarity with IT service workflows, operational support models, and structured KPI reporting.
Location, Travel & Work Model
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Location: Hyderabad, India (preferred)
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Employment Type: Full-time (FTE)
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Work Model: Hybrid
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Travel: Some on-site client visits (as needed)
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Hours: Standard IST working hours + coordination coverage aligned to 12pm to 9pm IST as required by the engagement (Note: some support items will be considered urgent and will require team to work outside of normal hours)
