- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- curating streamlined email and social media communication mediums for offers, updates and much more
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and helping their team to develop new skills
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience
Job Types: Full-time, Permanent
Benefits:
- Health insurance
- Provident Fund
Education:
Experience:
- Technical support: 2 years (Preferred)
- Customer service: 2 years (Preferred)
Language:
Work Location: In person
