Job Description: Customer Executive (Fresher)
Company: Spectra Solar Power
Industry: Renewable Energy & Solar Solutions
Shift: Day Shift (Full-Time)
Location: Gurgaon
About Spectra Solar Power
At Spectra Solar Power, we are dedicated to accelerating the transition to clean, sustainable energy. We design, install, and maintain state-of-the-art solar power systems for residential and commercial clients. As we expand our reach, we are looking for enthusiastic, customer-centric Customer Executives to join our team and help our clients transition to green energy.
Role Overview
As a Customer Executive, you will be the face and voice of Spectra Solar Power. Operating entirely during the day shift, you will engage with prospective and existing customers, guide them through our solar solutions, resolve inquiries, and ensure an exceptional customer experience.
This is an entry-level position. No prior experience in solar or customer service is required—we provide comprehensive training to equip you with all the knowledge and skills you need to succeed!
Key Responsibilities
- Customer Consultation: Act as the primary point of contact for inbound inquiries via phone, email, and chat, educating potential customers on the benefits of solar energy.
- Lead Qualification: Assist interested clients by understanding their basic energy needs and scheduling consultations between them and our technical experts.
- Account Support: Help existing customers track their installation progress, manage basic documentation, and resolve initial queries.
- Coordination: Work closely with our backend and engineering teams to ensure customer questions are answered promptly.
- Data Management: Keep customer records updated and organized within our database/CRM system.
Qualifications & Skills
- Experience: Fresher (0–1 years of experience). Candidates looking to start their career in a growing industry are highly encouraged to apply.
- Education: Graduate in any stream (highly suitable for recent college graduates).
- Communication: Strong verbal and written communication skills in [Insert Language, e.g., English/Hindi] with an ability to speak confidently.
- Quick Learner: High learnability with an eagerness to understand solar technology and customer relations.
- Basic Tech Skills: Familiarity with basic computer tools (G Suite, MS Office, and internet browsing).
- Attitude: A positive, energetic, and helpful attitude with a genuine interest in green energy and sustainability.
What We Offer
- Full Training & Mentorship: A structured onboarding program covering solar technology, customer engagement, and CRM usage.
- No Night Shifts: A stable, dedicated day shift schedule supporting a great work-life balance.
- Career Growth: A rapid career path to transition into sales, operations, or team management within a booming renewable energy market.
- Impactful Work: Kickstart your career in an industry that actively fights climate change.
- Compensation: Competitive starting salary with performance-linked incentives.
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Work Location: In person
