- Manage the daily operations of the hospital call centre.
- Ensure timely handling of patient calls, inquiries, and appointment bookings.
- Supervise and guide the call centre team to achieve performance targets.
- Monitor call quality and ensure excellent patient service.
- Handle patient complaints and resolve escalated issues promptly.
- Coordinate with OPD, IPD, Billing, and other departments for smooth communication.
- Prepare daily, weekly, and monthly call centre performance reports.
- Train, motivate, and evaluate call centre executives.
- Ensure follow-up on patient inquiries, appointments, and feedback.
- Monitor staff attendance, duty rosters, and productivity.
- Maintain patient data confidentiality and comply with hospital policies.
- Improve patient satisfaction through efficient communication.
- Achieve call response, conversion, and service quality targets.
- Ensure adherence to hospital SOPs and customer service standards.
- Perform any other duties assigned by the Hospital Management.
Pay: ₹30,000.00 - ₹50,000.00 per month
Work Location: In person
