Job Description: Customer Success Team
Experience: 3 to 5 Years
Business Requirements
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Good Communication Skills which include verbal and non-verbal communication skills.
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Previous Experience in handling multi-geographical clients.
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Good to have experience in the Cyber Security Domain.
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Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.
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Good interpersonal skills and to be a team player.
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Strong Learning Curve, ability to understand the requirements and support the customers.
Technical Requirements
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Hands-on experience in handling the Windows and Linux Servers.
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Must have experience in the L1/L2 Support/Operations Background.
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Prior knowledge in handling the IIS configurations and supporting the same.
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Good to have prior product installations and configurations experience.
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Ability to understand the customer requirements and support them.
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Ability to provide walk-through about the product to the customers/end-users.
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Basic understanding of the Networking concepts.
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Good to have Cloud Support Experience (Azure, AWS and GCP etc.).
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Strong Troubleshooting and problem-solving experience.
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Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).
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Basic understanding about the Load balancers, SSL certificates etc.
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Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).
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Basic scripting or SQL knowledge is a plus
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Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.
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Collaborate with customers to define scanning scopes, schedules, and classification rules.
