WindStream is seeking a customer-focused Customer Relationship Manager to build strong, lasting relationships with our clients. This role will serve as a trusted point of contact, ensuring customers receive timely support, realize value from our services, and remain engaged with WindStream.
Key Responsibilities
- Manage and grow relationships with assigned customers and key accounts.
- Act as the primary contact for customer questions, feedback, concerns, and service requests.
- Understand customer needs and coordinate with internal teams to deliver effective solutions.
- Conduct regular check-ins, account reviews, and follow-ups to maintain customer satisfaction.
- Identify opportunities for renewals, upselling, cross-selling, and long-term account growth.
- Resolve customer issues professionally, escalating when necessary and ensuring prompt closure.
- Maintain accurate customer records, interactions, and account updates in the CRM system.
- Monitor customer satisfaction, retention, and engagement, recommending improvements where needed.
- Share customer insights with sales, operations, and leadership teams to improve services and experience.
Pay: ₹9,688.82 - ₹31,680.72 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Health insurance
- Internet reimbursement
- Life insurance
- Work from home
Work Location: In person
