Technical Responsibilities
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Possess working knowledge of infrastructure devices including:
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Routers
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Switches
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Wireless Access Points
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Network Racks and Structured Cabling
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Basic LAN and WAN concepts
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Understand installation and validation processes for network equipment.
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Perform initial troubleshooting for infrastructure-related issues.
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Validate deliverables such as installation photos, cabling confirmation, and device connectivity.
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Ensure field execution aligns with technical scope and device configurations.
Stakeholder Interaction and Global Coordination
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Interact effectively with multiple stakeholders globally across APAC, EMEA, and AMER regions.
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Coordinate with:
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Field technicians
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Vendors and supplier partners
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Project Managers
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Resource Coordinators
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Customer site contacts
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Manage bridge calls during execution windows.
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Maintain clear and professional communication across different time zones.
Reporting and Documentation
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Prepare and share structured reports with stakeholders.
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Maintain and update project trackers and documentation.
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Share daily execution updates, risk reports, and closure summaries.
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Ensure documentation accuracy including runbooks, coordination plans, and execution reports.
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Support utilization, status, and operational reporting requirements.
Qualifications
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Bachelor’s degree or equivalent experience.
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Minimum 2 to 4 years of experience in technical coordination, infrastructure support, or international call center environments.
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Strong understanding of infrastructure devices and network fundamentals.
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Knowledge of router, switch, and access point installation processes.
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Excellent verbal and written communication skills.
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Strong interpersonal skills with ability to interact confidently with global stakeholders.
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Ability to manage multiple projects simultaneously.
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Strong analytical and problem-solving capabilities.
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High attention to detail and ownership mindset.
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Ability to work independently and in a team environment.
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Willingness to work in a 24/7 work environment supporting US business hours.
Certifications such as ITIL, CCNA, A+, or similar infrastructure-related certifications are desirable.
