Role Overview
Customer Care Executives to manage end-to-end customer support across channels, coordinate
with store and logistics teams on order fulfilment, and help improve the overall customer experience.
Responsibilities
- Manage and resolve customer queries across email, WhatsApp, calls, social media, and other platforms, ensuring a smooth and positive experience at every touchpoint.
- Coordinate with logistics partners for orders, deliveries, returns, and exchanges.
- Coordinate with the logistics team on shipment delays, wrong items sent, and other fulfilment issues.
- Coordinate with the store manager in case of shipment delays, wrong items sent, or other order issues.
- Generate reports for refunds, returns, and forward shipments.
- Support operational processes and system integrations.
- Identify process gaps and suggest improvements.
- Work closely with internal teams to resolve issues and share customer feedback.
- Handle escalations professionally and within defined SLAs.
Pay: ₹400,000.00 - ₹500,000.00 per year
Work Location: In person
