About Tripjack
TripJack: A Great Place to Work® and the trusted tech platform for over 60K+ travel agents across India!
We’re proud to be Great Place to Work® Certified™ workplace, reflecting the trust, pride, and sense of belonging our people feel every day. This recognition reflects our commitment to a culture where our teams grow, collaborate, and drive the future of travel technology, while consistently delivering excellent service to our agent partners.
With over 35+ years of travel experience between the founders, TripJack has always prioritized the needs of travel agent partners. TripJack’s integrated platform offers content from 750+ airlines, 2 Mn+ Hotels including services across Corporate Travel, Travel assistance and Insurance, Rail and Marine segments. With a superior tech platform, seamless agent pre- and post-booking journeys, and 24/7 customer service, we are on a mission to transform the travel booking & management experience for our agent partners.
Key Responsibilities
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Handle domestic and international travel booking operations
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Manage ticketing, refunds, reissues, cancellations, and amendments
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Maintain and update daily PWS/Productivity reports accurately
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Monitor booking productivity and operational performance metrics
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Coordinate with internal departments for issue resolution and workflow management
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Ensure adherence to company SOPs and quality standards
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Track pending cases and ensure timely closures
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Support team leaders and management with operational reports and data analysis
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Deliver prompt support to travel agents/customers via calls and emails
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Ensure high levels of customer satisfaction and service quality
Required Skills & Qualifications
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Experience in travel operations/customer support preferred
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Knowledge of GDS systems such as Amadeus, Galileo, or Sabre
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Understanding of ticketing, refunds, reissues, and cancellations
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Good analytical and reporting skills
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Strong communication and coordination abilities
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Proficiency in MS Excel and operational reporting
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Ability to work in rotational shifts and a fast-paced environment
