Project Role : Service Management Practitioner
Project Role Description : Support the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda.
Must have skills : Incident Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have Skills : Service Management Governance Good to Have Skills : Infrastructure Service Management Job Requirements :
Key Responsibilities : SIAM proactive demand for IM, MIM, SM Technical Experience : Experience in Incident/Request/Major Incident and Service Management
Professional Attributes : Good written and verbal communication skills
15 years full time education
