Job Summary
To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction.
Key Responsibilities
1. To Document All The Defined Processes And The Methods Of Resolving The Ticket| Troubleshooting| Etc.
2. To Perform Knowledge Transition During Project Enhancements.
3. To Troubleshoot And Resolve First Level(L2) Escalated Issues And Tickets Raised By The Users.
4. To Undertake Training Programs For New Joinees.
5. To Update Self On Latest Technologies And Related Areas.
Skill Requirements
Other Requirements
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