We are looking for a Tele Support Executive to handle customer calls, understand queries, provide information, and assist customers with their requirements.
Key Responsibilities
- Handle inbound customer calls and provide support.
- Make outbound calls for customer follow-ups when required.
- Understand customer queries and provide accurate information.
- Maintain customer details, call notes, and feedback in the CRM system.
- Follow up with customers and update the status.
- Escalate unresolved queries to the concerned team.
- Maintain proper call records and customer information.
- Achieve daily and weekly call-handling targets.
Required Skills & Qualifications
- Minimum 12th Pass / Diploma / Graduate.
- Good verbal communication skills.
- Knowledge of English and required regional languages.
- Basic computer and data-entry skills.
- Knowledge of CRM software and MS Excel.
- Ability to handle customer queries professionally.
- Freshers can apply.
Experience
- 2 years in tele support, customer service, telecalling, or related roles.
- Freshers with good communication skills are welcome.
Key Skills
- Customer Support
- Communication
- Query Handling
- Follow-up
- CRM Management
- Data Entry
- Customer Handling
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
